(The Canadian Press files)

Drivers ‘treated unfairly’ by ICBC rate overhaul can contact B.C.’s Ombudsperson

Office can look into unfair applications of the new rate structure

People unhappy with how the new ICBC system is working can now report issues to the B.C. Ombudsperson.

In a news release Thursday, the Office of the Ombudsperson said Jay Chalke can look into unfair applications of the new rate structure.

“Vehicle owners should take a close look at their next insurance policy to ensure the information being considered by ICBC in determining their renewal rate, such as accident history, is accurate,” said Chalke.

“We recommend that vehicle owners try to solve their problems directly with ICBC and its agents first, but if they still believe they have been treated unfairly, our investigators may be able to look more closely at individual complaints.”

Chalke said “fairness issues” often arise whenever public bodies like ICBC implement major changes.

The new rate structure is a more driver-based insurance model that will see driving experience and crash history play a bigger role in determining premiums.

Do you think your new rate is unfair? Tweet to us or send us a Facebook message.

READ MORE: B.C. drivers can calculate new insurance rates ahead of ICBC changes

READ MORE: ICBC insurance renewals get more complicated this year


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

East Kootenay family doctors now available for telephone, video appointments

To book a virtual appointment, call your family’s medical clinic and staff will walk you through the process.

B.C. firefighters only responding to most life-threatening calls during COVID-19 pandemic

The directive comes after province spoke with paramedics, fire services, according to top doctor

‘An extra $220 every 90 days’: B.C. patients pay more dispensing fees due to prescription limits

Kelowna woman says it’s outrageous to charge for refills every 30 days

COVID-19: Interior Health orders closure of all fitness centres until May 30

The order is subject to revision, cancellation, or extension

FortisBC pausing power disconnections and late-fees amid COVID-19 crisis

Company says they plan to work with customers affected by COVID-19 on a “one on one” basis

As 240K apply for emergency benefit, Trudeau says aid coming for Canadians left behind

Canada Emergency Response Benefit provides $2,000 per month

Wearing non-medical masks can stop spread of COVID-19 before symptoms start: Tam

Health officials had previously not recommended wearing them

COVID-19 world update: 1,000 cases hit U.S. military; Good news in Spain, Portugal

Comprehensive collection of coronavirus news from around the world

Businesses advised to prepare for federal, B.C. COVID-19 assistance

Canada Revenue Agency portal expected to open this week

Bars, cannabis sector eligible for $40B credit program from government bank

Applicants must go through their own banks to access the program

Immunocompromised community call for more options to get groceries during COVID-19

One woman has decided to build a greenhouse to ensure she is able to access food throughout pandemic

Emergency aid portal opens Monday, cash could be in bank accounts by end of week: Trudeau

Emergency benefit will provide $2,000 a month for those who have lost their income due to COVID-19

Most Read