Air ambulance, paramedics and fire crew at crash scene in Surrey. Helicopters have extended the reach and reduced response time for parts of B.C. (Black Press Media)

B.C. communities call for changes to ambulance response priorities

Rural regions may lose coverage, firefighters could help

It’s been more than a year since B.C. Emergency Health Services changed its 9-1-1 response system to deal with a rise in non-emergency calls, and some communities are calling for changes.

Several resolutions to this year’s Union of B.C. Municipalities convention raise the issue, with rural communities saying they need to make better use of trained volunteer firefighters and others with emergency first aid training to help sick and injured people more quickly.

B.C. Emergency Health Services brought in the “clinical response model” in May 2018, to give priority to the most urgent medical cases when dispatching paramedics and ambulances. (See video below.) It replaced the previous “if you call, we will come” model, which assumed that every call results in ambulance response and transport to hospital.

BCEHS dispatchers were being burdened by non-emergency calls, such as reporting vehicle accidents with no injuries. The new system also allowed for paramedics to treat and release patients, instead of taking everyone to hospital for assessment.

RELATED: One in five 9-1-1 calls in B.C. are non-emergencies

RELATED: Lost jacket, closed restaurant top worst 9-1-1 calls

Municipalities want more use of alternatives if a call is not subject to immediate response.

“Under the new system, highly trained rural first responders attached to fire departments and rescue societies are being called less frequently to medical incidents in their areas, resulting in pain and suffering and risking patient lives in rural and remote areas where ambulance dispatch may be an hour or more away,” says a resolution from the Central Kootenay Regional District.

Fraser Lake council in northwest B.C. says the new response system has aggravated a long-standing shortage of ambulance paramedics in rural regions.

“B.C. Emergency Health Services’ prioritization model often takes EHS crews from smaller rural communities to provide service to larger communities, based on population,” the Fraser Lake resolution states. “This often leaves rural communities with limited or no emergency health care resources in community, significantly increasing EHS response times.”

The UBCM executive has taken up the issue for its annual convention, Sept. 23-27 in Vancouver, calling for a review of restrictions on when firefighters are called. It cites B.C. Auditor General Carol Bellringer’s report in February 2019, calling for faster response in rural regions.

Rural paramedic service is a chronic problem in B.C., with standby rates their union points out have fallen below the B.C. minimum wage. Paramedics and dispatchers reached a tentative contract settlement in July and members are voting on ratification of the terms, which have not yet been made public.

The issue isn’t restricted to rural regions of B.C. Port Moody council in Metro Vancouver has a resolution directed at the BCEHS policy of declining to call firefighters when an ambulance is 10 minutes or less away from a call.

“Whereas fire rescue staff are well equipped to provide support to first responders, this 10-minute window is a critical period of time and the condition of the patient can be deteriorating or the illness or injury can be more serious than first thought,” the Port Moody resolution states.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Angel Flight takes flight from Creston after being grounded by COVID-19

Angel Flight is a volunteer-run organization which gives people flights to doctors appointments

RDEK urges residents to be prepared for emergencies including flooding, wildfire

The East Kootenay region has been placed on a high streamflow advisory

RDCK closes all indoor recreational facilities until at least August 18

The district said closures are necessary to meet financial plan and to deliver safe programming

Flooding: Why the RDCK ordered hundreds of properties evacuated

All evacuation orders have now been rescinded

22 new COVID-19 test-positives, one death following days of low case counts in B.C.

Health officials urged British Columbians to ‘stand together while staying apart’

Nature Conservancy takes in more lands near Canal Flats

Badgers, bears and birds to benefit from bolstering bunchgrass conservation in Rocky Mountain Trench

Federal aid for care home systems needed ahead of second wave, advocates say

Ontario Long Term Care Association calling for more action

B.C. woman, 26, fatally shot by police in Edmundston, N.B.

Police were conducting a well-being check at the time of the incident

Horgan calls for national anti-racism program; will pitch idea to PM, premiers

Premier John Horgan said he’s horrified by the death of George Floyd in the United States

Introducing the West Coast Traveller: A voyage of the mind

Top armchair travel content for Alaska, Yukon, BC, Alberta, Washington, Oregon and California!

Chilliwack dad rescues two young daughters after truck plunges into lake

“I used every single one of my angels that day,” said Dennis Saulnier

VIDEO: Internal investigation into aggressive arrest by Kelowna Mountie

A video allegedly shows a Kelowna Mountie striking a man several times

John Horgan says COVID-19 restrictions won’t be eased regionally

B.C. Liberals urge ‘tailored’ response based on infections

Most Read