Police are seen in Toronto, on Thursday, July 12, 2018. THE CANADIAN PRESS/Christopher Katsarov

Informing public about potential threats a complex matter: experts

Toronto Police did not announce they were boosting police presence until journalists began calling Thursday morning

A day after vague police statements about a “potential risk” in the Greater Toronto Area sparked confusion and anxiety, security and communications experts said law enforcement must strive to be transparent without stoking public fears when sharing details about unconfirmed threats.

Toronto police said Thursday that “unconfirmed, uncorroborated” information led them to ramp up the number of officers in the city’s downtown core. Officers did not provide specifics on the nature of the potential risk and simultaneously encouraged the public to “come on down” to the area. The lack of detail left some residents wondering if they might be in serious danger.

Such circumstances are extremely challenging for police and, as public awareness of terrorism grows, they may become more common, said Satyamoorthy Kabilan, a national security specialist with the Conference Board of Canada think tank.

“If (police) provide too much transparency on every single incident that occurs, you might end up with public panic and the public going, ‘Oh my god I can’t go anywhere,” said Kabilan, who helped the United Kingdom develop its National Counter Terrorism Strategy.

“The flip side is, police have to take a lot of these incidents seriously and act on them.”

Kabilan noted that if a situation escalated to the point where members of the public should not be in a certain area, police would specifically share that.

READ MORE: Police warn of ‘potential risk’ to Greater Toronto area

Toronto police tried to be as open with the public as they could be during an ongoing investigation, force spokeswoman Meaghan Gray said Friday.

“I think we provided similar information to what we have done in the past with similar situations, ” she said. “And I think we would look to follow the same sort of process if we were ever faced with this situation again.”

Police did not announce they were boosting police presence downtown until journalists began calling Thursday morning, either because they had seen more officers on the streets or because they had heard from inside sources that something was going on, Gray said.

At 9:30 a.m., police tweeted about increased officer presence as a means of addressing any questions or concerns, and to “provide the media and the public with consistent information,” she said.

Two hours later, Acting Supt. Michael Barsky held a news conference near the CN Tower and the Rogers Centre, saying the heightened police presence was in response to information about a potential risk, but that there was no reason to avoid the downtown area or any of Toronto’s major attractions.

“We wanted to provide some information and reassurance to the public that we were responding as appropriate,” Gray said. “Our response (to the potential risk) was completely standard for when these types of issues arise.”

Police released a statement shortly before 11 p.m. Thursday saying they had resumed their normal operations.

“We know this heightened security can be concerning for the public,” they said. “Our goal is always to be as transparent as possible while protecting the integrity of our investigations.”

Several members of the public, however, found the police tweet and news conference generated more questions than answers.

“I think it’s kind scary because you know there’s a threat but you don’t know what it is,” Nida Rafiq, who works across from Union Station, said.

On Thursday afternoon, multiple media outlets also reported they’d obtained an internal Toronto police memo that stated officers had received “credible information regarding a potential vehicle ramming attack in the area of the CN Tower.”

Police declined to comment on the contents of that memo, but said it was a “draft operational plan” that was never approved, and that the public had been “provided with the most up-to-date and accurate information” available.

One media expert said all of Thursday’s developments highlight the need for journalists to be extra-cautious and transparent in their approach to covering matters like potential safety risks.

“When the stakes are that high … you have to be especially careful,” said Al Tompkins, a senior faculty member at the U.S.-based Poynter Institute for journalism. “I always say in breaking news, the clock moves twice as fast and time is always the enemy of accuracy.”

Police had to release some kind of statement about the potential risk, because members of the public likely would have noticed the increased number of uniformed officers on the streets and wondered what was going on, Tompkins said.

“Unanswered questions about security often cause more harm than the truth,” he said. “They might (result in) a loss of confidence in the police’s ability to do their job, or a loss of confidence that the police are going to tell me the truth … Sometimes these losses are not calculable but they are cumulative.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

LKB members fight heli-skiing proposal

Robert Louie Sr., have joined with band members who are opposed to a Retallack/Lower Kootenay Band Agreement.

Second fire hall referendum confirmed

Creston residents will have another chance to vote on the borrowing for a new fire hall.

Michelle Mungall on maternity leave

The Nelson-Creston MLA will return by the end of September

Valley Mudders invites new members

While the stereotypical image of a potter is someone sitting at a wheel spinning pots, a look at the displays of various members’ work shows that most of the output is hand-built.

Design phase of Creston Community Park well underway

The contract for detailed design services for the new skatepark has been awarded to van der Zalm + Associates Inc. and New Line Skateparks Inc., both firms in Langley, BC.

Through your lens: Okanagan wildfires

Check out some of the captivating images and video from social media of the wildfires

BC Games: Opening Ceremony from Laketown Ranch

Hundreds of athletes and thousands of volunteers, coaches, parents and officials

World’s translators push back on forcing Trump interpreter to testify

Democrats had asked translator to testify about Trump’s lengthy conversation with Putin in Helsinki

No decision on B.C. school stabbing suspect’s mental fitness for trial

The BC Review Board could not determine whether Gabriel Klein, 21, is fit to stand trial

Canadian government threatens to retaliate if Trump imposes auto tariffs

U.S president had suggested that auto imports pose a national security risk to the U.S.

Wildfire evacuation order forces bride to search for new wedding venue

Fitzpatrick Family Vineyards is under an order due to the Mount Eneas wildfire south of Peachland

Recent online kitten abuse video raises serious social media questions

UBC and UFV profs weigh in on the subject of online sharing, shaming, and our digital landscape

UPDATED: ICBC fights back against claims that it’s ‘ripping off’ B.C. RV drivers

Canadian Taxpayers Federation is urging the provincial government to open up ICBC to competition

Summerland issues State of Local Emergency in response to wildfire

Two homes under evacuation order; evacuation alert remains in place as result of wildfire

Most Read